Curtin Employer Portal

Agensi Pekerjaan Star Global Sdn Bhd

CUSTOMER SERVICE EXECUTIVE-FLUENCY IN CHINESE IS COMPULSORY

General

Executive

DIPLOMA

▪Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
▪Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
▪Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
▪Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
▪Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support

✅ Customer service experience or without experience (training provided)
✅ Fluency in Mandarin is Compulsory (Read/Write/Speak)
✅ 18-35 years old
✅ Male and Female are welcome
✅ Interested, Willing to learn, Good Communication Skill, Self-disciplined, Responsible

▪Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
▪Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
▪Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
▪Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support

MYR6,500-8,000

31/08/2023

Interested Applicants please contact us at +6018-963 9987 (Felicia Anne) or email us at feliciaanne@starglobalrecruitment.com.my