We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems. Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels. "Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes. We are seeking candidates who are passionate about Finance, accounting, business analysis, and company growth and have the potential to grow into a managerial role.
- Provide technical support by responding promptly to customer inquiries through various channels (phone, email, chat), and assist them in resolving technical issues related to our product.- Build and maintain positive relationships with existing customers by understanding their needs and providing timely and accurate assistance. Escalate complex technical issues to appropriate teams within the company, such as the product or engineering teams, and follow up on resolutions to ensure customer satisfaction. Track and document support cases and their resolutions in a ticketing system.- Develop a deep understanding of our SaaS products, their features, functionalities, and integrations. Stay up to date with product updates, new releases, and industry trends to effectively support customers and provide product-related guidance.- Create and maintain design prototypes in Figma.- Contribute to developing and maintaining a comprehensive knowledge base, FAQs, troubleshooting guides, and best practices to enable customers to find answers and self-serve whenever possible.- Collaborate with the users and the product team to implement user-centered solutions.- Act as a customer advocate within the company by gathering and providing feedback on product enhancements, usability improvements, and potential issues.- Conduct product training for users.
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