Customer Service Consultant

Vacancy Details

Company Name

Filken Sdn Bhd

Job Title

Job Group

Full Time

Position Level

Fresh / Entry Level

Qualification

Certificate

Job Description

• Interacting with Customers: Handle complaints, process orders, and provide information about the company's products and services

• Communication: Addressing inquiries, resolving issues, and providing information through various channels such as phone, email, or chat

• Record Keeping: Accurately recording customer information and keeping records of customer interactions is crucial

• Problem-Solving: Must have good problem-solving skills to handle customer complaints and process returns effectively

• Customer Satisfaction: Ensuring customer satisfaction is a primary goal, and they may need to refer customers to supervisors when necessary

• Sales Opportunities: Identifying opportunities to up-sell other products and services is also part of the job

• Service Follow-Up: Verify customer information and schedule monthly maintenance for improved filtration service

Position Requirements

• Possess strong customer service and computer skills, be well-spoken, and maintain a professional demeanor
• Education requirements can vary, but often a high school diploma or equivalent is necessary, and further education in a related field may be advantageous
• Good data entry and typing skills, along with a strong working knowledge of computer software like Microsoft Office, are also important

Tasks

• Interacting with Customers: Handle complaints, process orders, and provide information about the company's products and services

• Communication: Addressing inquiries, resolving issues, and providing information through various channels such as phone, email, or chat

• Record Keeping: Accurately recording customer information and keeping records of customer interactions is crucial • Problem-Solving: Must have good problem-solving skills to handle customer complaints and process returns effectively

• Customer Satisfaction: Ensuring customer satisfaction is a primary goal, and they may need to refer customers to supervisors when necessary

• Sales Opportunities: Identifying opportunities to up-sell other products and services is also part of the job

• Service Follow-Up: Verify customer information and schedule monthly maintenance for improved filtration service

Salary Range

2000-3000

Deadline

31/12/2024

Interested Applicants can apply to

Person-In-Charge:
Name: Bong Kah Wei
Contact No: 0102849461
Email: filkenhr@gmail.com

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