Curtin Employer Portal

Softinn Solutions Sdn Bhd

Customer Onboarding Executive

Full Time

Fresh / Entry Level

Diploma

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Requirements:

1. Passionate about hotel technology (software, system, and hotel industry).
2. Develop deep knowledge about the products & services offered by Softinn.
3. Good communication skills and presentation skills.
4. Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
5. Ready to learn things, proactive, result-driven, organized and detail-oriented.

Job Responsibility:

1. Engage with prospects to understand their needs and assist in Saas product account setup.
2. Coordinate with the sales team onboard prospects to customers.
3. Conduct online product demos and product training.
4. Helping the sales team in handling inbound sales inquiries promptly and professionally
5. Gather feedback from customers on their onboarding experience and their suggestions for product improvements

RM 2,350 to RM 2,850 (with performance incentives and commissions)

31/12/2025

Kindly apply directly to our official website : https://page.mysoftinn.com/job-openings/customer-onboarding-executive