Curtin Employer Portal

iFAST Global Hub AI Sdn Bhd

Senior/Operations Executive, ePension (HK Support) Up to RM5,500

Full Time

Fresh / Entry Level

Bachelor's Degree

The Key Responsibilities:

1. Data Input and Accuracy
Accurately input transaction applications received. Ensure data entered into the system is correct and complete.
Process Management and Document Verification

2. Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries. Check documents submitted to ensure they are complete and in compliance with the regulations.

3. Compliance and Quality Assurance
Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs). Collaborate with relevant team to resolve any discrepancies or issues.

4. Client Communication and Clarification
Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications. Provide clear explanations and guidance to clients on how to complete their application.

5. Issue Investigation and Resolution
Investigate and analyze applications that have been rejected or failed validation.
Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

6. User Acceptance Testing (UAT)
Participate in User Acceptance Testing (UAT) to validate system functionality and stability. Work closely with the development teams to identify defects and ensure proper follow-up.

7. Inquiry Handling
Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters. Investigate transaction issues and provide resolutions within the required SLAs.

8. Document Management
Index and categorize documents to ensure correct and accurate account information is associated with each application. Perform investigations if an account cannot be located or matched during document indexing.

8. Payment Processing and Matching
Process payments and ensure they are properly matched with contributions within the required timelines. Ensure all payment-related tasks comply with internal standards and regulatory requirements.

- A diploma or bachelor’s degree in finance or a related field, or an equivalent combination of education and experience, is required.
- Strong attention to detail and accuracy in data entry and document verification.
- Willingness to adapt and learn in dynamic and transitional environment.
- Strong organizational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.
- A proactive team player with the ability to work collaboratively.
- Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.
- Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
- 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
- 100% work in office.
- Able to work on shift arrangement.

- Turn complex pension processes into seamless digital workflows.
- Support automated onboarding and servicing of scheme members.
- Ensure accurate and secure processing of retirement transactions.
- Collaborate with cross-functional teams to continuously improve operations.

RM3,700 - RM4,500 (Top student)

31/12/2025

012-5243147 (Whatsapp)
kityi.chan@ifastfinancial.com