Curtin Employer Portal

Softinn Solutions Sdn Bhd

Internship - IT System & Support Engineer

Internship

Fresh / Entry Level

Malacca

Diploma

Softinn is a hotel technology company.



Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Softinn builds business software, kiosk and e-commerce solution for hotels. Hoteliers use our products to run their businesses and operation. On average, 200 users interact with our products per minute.

Our internship for IT System & Support Engineer is meant for those who have good knowledge of mathematical analysis, computer science, and engineering. It is meant for you if you would like to pursue an IT System Support Engineer as a career.

This position is suitable for students who are studying computer science.



Job Responsibility:

Provide technical assistance to clients for products & services offered by Softinn.
Provide guidance to clients for products & services offered by Softinn.
Troubleshoot errors related to Softinn's system. Work with the product team and the customers in solving bugs.
Answer and reply to clients on technical-related issues via email, WhatsApp, live chat, and phone call.
Assist in system setup and configuration for a new or potential client.
Assist in UAT (user-acceptance testing) before a new product release.

Job Requirements:

Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
Good understanding of cloud-based software products and strong logical thinking.
Reasonable foundation in algorithms and analytical skills.
Proficient in English, written and spoken.
Ability to communicate clearly with team members.
The minimum internship duration is 3 months, preferably more than 4 months.

Job Requirements:

Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
Good understanding of cloud-based software products and strong logical thinking.
Reasonable foundation in algorithms and analytical skills.
Proficient in English, written and spoken.
Ability to communicate clearly with team members.
The minimum internship duration is 3 months, preferably more than 4 months.


Not Mandatory but BONUS if:

Excellent implementation skills
You have knowledge about cloud base web application
You have knowledge about kiosk engineering


Report to Work options:

Melaka


You Should Join if you:

Want to pursue IT System Support Engineer as a career.
A strong believer that a better product helps improve efficiency and bring smiles to all stakeholders
Not afraid on asking questions
Not afraid to find solutions on your own or to seek help from others.
Not afraid to face the challenge
Looking for a more casual working culture


You should NOT join if you:

Not comfortable dealing with customers.
Don't enjoy solving customers' problems and being helpful.
Plan to pursue pure programming as a career.

500

30/04/2026

Kindly apply directly to our official website: https://page.mysoftinn.com/job-openings/internship-for-web-developer-and-product-marketing