Curtin Employer Portal

MediaPlus Digital Pte Ltd

Web Client Support (Client-Facing, 24/7 Support)

Full Time

Junior Executive

Sarawak

Diploma

We are seeking a dedicated and professional Web Client Support to support our Web Maintenance team. The successful candidate will handle client communication, manage service requests, and coordinate with the technical team to ensure timely resolution of website-related issues. This role requires strong communication skills, attention to detail, and basic understanding of websites and CMS platforms.

Requirements
- Strong communication skills in English (Chinese is a plus) – both written and spoken
- Solid understanding of website structure, CMS platforms, hosting/domain concepts, and general IT terms
- Ability to troubleshoot basic technical issues independently before escalation
- Basic knowledge of HTML/CSS and ability to perform minor website fixes without developer support
- Ability to explain technical matters clearly to non-technical clients
- Highly organised, responsible, and able to manage multiple cases concurrently
- Strong customer service mindset with a client-first attitude
- Calm under pressure and able to handle urgent or high-priority client situations
- Ability to work independently and collaboratively with cross-functional teams
- Willingness to work in shift-based environment or on-call rotation
- Preferred Experience: Technical support, client servicing, IT support, web maintenance, or digital agency roles
- Prefer someone who have 1 year experience

Key Responsibilities
- Serve as the primary point of contact for clients under the Web Maintenance portfolio
- Respond to enquiries via email, WhatsApp, and calls in English and Chinese in a professional and timely manner
- Assess, prioritise, and manage incoming requests based on urgency and business impact
- Troubleshoot basic website-related issues (WordPress / CMS, hosting, DNS, SSL) before escalation
- Record, verify, and submit client requests accurately with proper diagnosis and context
- Coordinate with developers and project managers to monitor task progress and meet SLA timelines
- Provide clear and structured updates to clients, manage expectations, and handle urgent situations calmly
- Escalate critical issues promptly with complete information to ensure faster resolution
- Assist in simple website content updates and minor technical fixes (e.g., layout adjustments, plugin settings, basic HTML/CSS edits) within CMS platforms (e.g., WordPress)
- Maintain complete documentation of service requests, communication logs, and issue status
- Identify recurring issues and recommend improvements for internal processes or client workflows
- Participate in shift rotation / after-hours support / on-call standby, including coordination with remote team members (e.g., Philippines support team)

RM2,000 to RM2,800

30/04/2026

Interested candidates, please submit your application to hr@mediaplus.com.sg or admin2@mediaplus.com.sg