Curtin Employer Portal

Subang Jaya Hotel Development Sdn Bhd

Guest Service Assistant (Front Office)

Full Time

Fresh / Entry Level

Selangor

Diploma

Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. To maintain all guest ledger accounts on a current basis. To provide change and other miscellaneous services for guests staying or using the resort’s facilities and check-out departing guests

Education: Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.

Language Skills: Fluency in English and Bahasa Malaysia is essential. Proficiency in Mandarin or other dialects is a strong advantage.

Tech Literacy: Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic office equipment (printers, scanners). Knowledge in OPERA Cloud is an added advantage.

Soft Skills: Outstanding interpersonal communication, a friendly/pleasant demeanor, and the ability to multitask effectively.

To maintain an atmosphere of tranquility at the Front Desk.
To attend to all guests who approach the front desk, immediately, cordially, and with a smile.
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
To register the guests promptly ensuring that they are provided with all necessary information.
To enter all guests folios into the computer immediately and accurately.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
To take room reservations effectively, efficiently and as laid out the proper reservations form.
To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order.
To have a sound knowledge of the company’s Marketing Programmes.
To keep the daily Log Book up-to-date.

RM1700 - RM2000

31/08/2026

hazrafi.hamid@dorsetthotels.com