Before any process and any design have been processed, the very first thing to do is to identify the customer needs. From our dear customer, he says that the pepper plant might grow from 3m-4m in height. Hence, he needs something to lift up and down his labor on a platform to provide a safe harvesting. From the statement, we as an engineer need to specify, spell out in precise the measurable detail of what the product has to do in order to translate customer language to engineer language.