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ASSISTANT OFFICER - RESIDENCE OPERATION

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Residence

Professional, Full Time (Contract)

Your new role

The Assistant Officer provides frontline operational and administrative support to the Residence Operation team to ensure the smooth day-to-day functioning of the University’s residential community. The role supports residence operations, resident services, inspections, housekeeping coordination, and basic administrative tasks, contributing to a safe, orderly, and positive living environment for residents.

Working under the guidance of the Supervisor and Senior Officer, the Assistant Officer assists with resident check-in and check-out processes, room inspections, record-keeping, and responding to routine resident enquiries. The role plays an important support function in maintaining operational standards, service delivery, and compliance with University policies and procedures.


Key Responsibilities:

Residence Operations Support

• Assist in daily residence operations, including front-line support during peak periods.
• Support resident check-in and check-out processes, including preparation of keys, access cards, and welcome materials.
• Assist with room audits, inspections, and documentation before, during, and after occupancy.
• Conduct basic spot checks of residence facilities and report issues to the Supervisor.

Facilities and Maintenance Coordination

• Identify and report maintenance defects, cleanliness issues, or safety concerns to the respective Supervisor and Senior Officer.
• Assist in raising maintenance requests through the relevant system and track progress as directed.
• Support the monitoring of fixed assets and assist with asset verification exercises.

Housekeeping Support

• Assist in coordinating housekeeping arrangements for common areas, rooms, and check-out cleaning.
• Support inspections of common areas such as pantries, study rooms, staircases, walkways, and laundry areas.
• Report housekeeping service issues or resident feedback to the Supervisor and Senior Officer.

Residence Support and Communication

• Serve as a frontline contact for resident enquiries, requests, and basic operational issues.
• Assist in communicating operational notices, reminders, and updates to residents through approved channels.
• Support the implementation of residence rules and guidelines by reporting non-compliance or incidents.

Administration and Record-Keeping

• Maintain accurate records, checklists, inventories, and operational documentation.
• Assist in preparing basic reports, logs, and inspection records.
• Ensure proper filing and record management in accordance with University requirements.

Operational Support and Compliance

• Provide support during residence activities, town halls, or engagement initiatives.
• Assist during emergencies or incidents within the residence, following University procedures.
• Perform other duties, tasks, or special projects as reasonably directed by the Senior Officer or Management to support residence operations.

About you

To be successful in this role, you will have:

• Minimum Certificate or Diploma in Business Administration, Hospitality Management, Facilities Management, or related field with relevant working experience.
• Experience in customer service, residence operations, hospitality, or facilities support is an advantage.
• Good communication and interpersonal skills.
• Ability to respond to resident enquiries professionally and courteously.
• Basic administrative and record-keeping skills.
• Ability to follow procedures, instructions, and operational guidelines accurately.
• Ability to work collaboratively in a team environment and take direction from supervisors.
• Basic understanding of health, safety, and compliance requirements in an operational setting.

Desirable

• Experience working with students in an educational setting or institution.
  
• Being able to speak Mandarin is an added advantage.
  

Closing Date: Open until filled

Interested applicants are invited to submit a latest resume which includes addressing the selection criteria, a covering letter, names and contact details of at least two referees and certified copies of your academic credentials.

How to apply:

Please address your applications to:

Staffing Management Section,
Human Resource Department,
Curtin University Malaysia,
CDT 250, 98009 Miri, Sarawak, Malaysia

To submit an application, please click on the Apply Now button.

Alternatively, you may email your applications to:  hr.recruit.pro@curtin.edu.my

Only shortlisted candidates will be notified.


Disclaimer:
Curtin (Malaysia) Sdn Bhd reserves the right at its discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.