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SENIOR OFFICER - RESIDENCE OPERATION

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Residence

Professional, Full Time (Contract)

Your new role

The Senior Officer of Residence Operation, reports to the Manager of Residence Operation and supports the effective day-to-day operation of the University’s residential community by ensuring a safe, well-maintained, and positive living environment for residents. The role focuses on operational delivery, property and facility coordination, resident check-in and check-out processes, maintenance oversight, housekeeping coordination, residence activities, and first-level handling of resident issues.

This role acts as a key operational link between residents, landlords, service providers, and internal University stakeholders, ensuring residence operations are delivered efficiently, compliantly, and in alignment with University policies, health and safety requirements, and service standards.

Key Responsibilities:

Residence Operations and Property Management:

• Support the day-to-day operation of University residences, ensuring facilities are safe, functional, and well-maintained.
• Coordinate property management matters, including landlords’ asset, contractors, and service providers.
• Monitor, follow up, and report on maintenance requests, defects, inspections, and repairs to ensure timely resolution.
• Assist with procurement of maintenance services, fixed assets, and operational supplies in accordance with University procedures.

Resident Check-in, Check-out and Room Management:

• Coordinate and support physical resident check-in and check-out processes.
• Conduct room audits and inspections before, during, and after occupancy periods.
• Ensure accurate documentation and reporting of room conditions, damages, and inventory.

Complaints, Discipline and Liaison:

• Receive, document, and manage resident complaints and operational issues, escalating matters where required.
• Support the implementation of residence rules and regulations, including disciplinary and misconduct processes.
• Act as a point of contact for residents, landlords, and internal stakeholders to resolve operational matters.

Residence Activities, Marketing and Communication:

• Support the coordination and delivery of residence activities that enhance student engagement, well-being, and community connection.
• Assist with marketing and promotion of residence activities, services, and facilities, including preparing notices, posters, emails, and digital communications in line with University guidelines.
• Support communication with residents regarding operational updates, activities, policies, and residence-related information.
• Liaise with internal teams to support consistent messaging and effective communication within the residential community.

Housekeeping Coordination:

• Coordinate and monitor housekeeping services across residences, including common areas, study lounges, and facilities.
• Ensure scheduled cleaning (daily, weekly, monthly, quarterly) and ad-hoc cleaning services are delivered to agreed standards.
• Support housekeeping arrangements for resident check-outs and inspections.

Leadership, Administration and Compliance:

• Provide day-to-day operational guidance and task coordination to junior staff, contractors, and service providers.
• Maintain accurate operational records, reports, and system updates in line with University record-keeping requirements.
• Ensure compliance with University policies, procedures, and health and safety requirements.
• Identify and report operational risks, incidents, hazards, or non-compliance issues, and support emergency response procedures.
• Perform other duties, tasks, or special projects as reasonably directed by University Management or the Manager of Residence, as and when required to support University and residence operations.

About you

To be successful in this role, you will have:

• Bachelor’s degree in Business Management, Hospitality Management, Business Administration, or related field with relevant working experience.
• Experience in residence, property, facilities, or accommodation operations.
• Strong organisational and coordination skills with attention to detail.
• Knowledge of basic property maintenance, inspections, and operational processes.
• Ability to manage resident issues, complaints, and operational matters professionally.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Competency in maintaining records, reports, and operational systems.
• Understanding of health, safety, and compliance requirements in an operational environment.

Desirable

• Experience working with students in an educational setting or institution.
• Being able to speak Mandarin is an added advantage.

Closing Date: Open until filled

Interested applicants are invited to submit a latest resume which includes addressing the selection criteria, a covering letter, names and contact details of at least two referees and certified copies of your academic credentials.

How to apply:

Please address your applications to:

Staffing Management Section,
Human Resource Department,
Curtin University Malaysia,
CDT 250, 98009 Miri, Sarawak, Malaysia

To submit an application, please click on the Apply Now button.

Alternatively, you may email your applications to:  hr.recruit.pro@curtin.edu.my

Only shortlisted candidates will be notified.


Disclaimer:
Curtin (Malaysia) Sdn Bhd reserves the right at its discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.